SHIPPING & DELIVERY

We offer free shipping and delivery on all orders above 150 EUR within the EU and 200 USD to the United States. Shipping fee’s below these order amounts can be seen when your address is entered in the checkout. From time of purchase your package will be available within 2-5 working days. For environmental reasons, we use recycled packaging materials. 

Delivery time

All orders received by 11.00 AM will be shipped the same day. Orders received after this time will be shipped the following work day. Expected delivery is within 2-5 working days.

While we aim to ensure that all orders are received when expected,  we reserve the right for longer delivery times for orders related to promotional campaigns.

When the item is shipped, you will receive an email confirmation with a tracking number to keep track of your shipment.

For any further questions, please contact info@alequi.com.

RETURNS & EXCHANGES

If you feel the size and fit of your product wasn’t quite right you have 30 days to return or exchange your item. 

Please note the following exceptions to our return and exchange policy:

• Discounted items are final and cannot be returned or exchanged
• Returned items must have tags still on and be returned in their original packaging with the correct barcode
• Returned items must have no visible signs of wear or use

Send an email to info@alequi.com with your order number and the details of the product you would like to return or exchange and we will send you a shipping label and instructions you on next steps to take. All shipping and postage relating to the return or exchange is paid by the buyer. 

Once your order has been returned and received by us, all refunds will be made via the same payment method as your original purchase. Please allow up to 14 working days for your payment to be returned.  

The return fee is 69 SEK for Sweden and €20/ £20/ $20/NOK 150 for the rest of the world and will be withdrawn from your refund.

CARE INSTRUCTIONS

Leather care

Leather products from ALEQUI are made of top quality leather and stitched by hand. We use the finest materials, and take pride in the craftsmanship of our leather pieces. Produced in a variety of types and styles, leather can be decorated using a variety of techniques and finishes.

Proper care and treatment of your leather products enhances their appearance and ensures that they last longer. All our products are treated with a protective and nourishing wax.

1. Clean the leather by removing any dirt or dust after each use with a product such Effax Leather-combi. This will remove any dirt and keep the leather soft. Polish with a clean cotton towel for extra fine finish.
2. Once the leather is cleaned, we recommend Effax leather conditioner. In particular, this is needed after extreme sweating as the salt dries out the leather.
3. We recommend to use an oil-based solution only a few times a year when necessary.

Crystal care

In order to preserve their shine, all crystals should be kept clean and tidy. We recommend to polish with a soft cloth. If necessary, lightly rinse them in warm water and a little detergent, then rinse and dry immediately with water afterwards to avoid water stains on them.

Pease note all browbands are delicate and made by hand.Thus, the metal holders of the crystals may be opened during cleaning so it is important to be mindful of them when cleaning. In the event of them opening up, gently bend them back together.

TERMS & CONDITIONS

OVERVIEW

This website is operated by ALEQUI Equestrian AB. Throughout the site, the terms “we”, “us” and “our” refer to ALEQUI Equestrian AB. ALEQUI Equestrian AB offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“terms and conditions”, ”“Terms of Service”, “Terms”). These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. We reserve the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

When placing an order, the purchase is confirmed only when you receive an order confirmation from us via email. An order confirmation will be sent within 24 hours after the order is received. If delivery times are changed, the customer will be notified as soon as possible. The buyer always has the right to cancel the purchase at no cost before the ordered items are sent.

We reserve the right to refuse service to anyone for any reason at any time. You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with agreement of, and under the supervision of, a parent or guardian.

Online store terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

General conditions

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, completeness, and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

Optional tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

In cases where invoices are not paid before the due date, interest will be charged at prime interest rate + 9.00%. The last measure is debt collection. By ordering in our online store, you agree to the Terms of ALEQUI Equestrian AB.

Payment options/terms

We offer both Klarna Checkout as payment service. With Klarna, you can choose payment via credit or debit card or via your clearing account when partial payment is possible.

Shipping

We offer free shipping and delivery on all orders above 150 EUR within the EU and 200 USD to the United States. Shipping fee’s below these order amounts can be seen when your address is entered in the checkout. From time of purchase your package will be available within 1-4 working days. For environmental reasons, we use recycled packaging materials.

Orders made before 11:00 on non-holiday working days are processed the same day and are normally delivered within 1-3 working days within Sweden.

International orders may be delivered within 2-7 working days.

‘Working days’ constitute days during a normal work week from Monday to Friday.

Shipping delays

In the case of shipping delays, we are not liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

Damaged goods

When you receive your items, it is important that you review your product immediately. If you have received a faulty or damaged product, please contact us as soon as possible by e-mail at info@alequi.com.

Returns and exchanges

We follow the Swedish Distance and Doorstep Sales Act (2005: 59) – which entitles all non-corporate buyers to return and exchange all purchases within a 14-day cancellation period.

All items must be unused and in their original packaging and labels. All shipping and postage relating to the return or exchange is paid by the buyer.

In addition, we offer all buyers exchange their ordered items within 30 days from the date you ordered the goods. This only applies unused products.

All shipping and postage relating to the return or exchange is paid by the buyer.

Refunds

Once your order has been returned and received by us, all refunds will be made via the same payment method as your original purchase. Please allow up to 14 working days for your payment to be returned.  

Reservations

We reserve the right for changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events in the Force Majeure section below.

Protection of personal data

In connection with the registration and ordering you agree that we store and use your data in our operations solely in order to complete and provide the service that you expect from us. According to GDPR (General Data Protection Regulation) you have the right to get the information we have stored on you and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, contact our customer service at info@alequi.com. We also declare that we will not sell or transfer any personal data (see our Privacy Policy).

Uncollected packages

When your package arrives at a distribution point a notification is set via email or SMS to you. When placing the order, you are responsible for providing correct details such as mobile phone number, your delivery and email address.

If you do not pick up your package we reserve the right to charge an administrative fee.

Force Majeure

In the event of war, natural disasters, strikes, government decisions and similar events beyond our control resulting in us not being to fulfill the contractual agreements and commitments on our part, we are not responsible or liable for any breach of agreement and we are released from our obligations to fulfill any part of these terms and conditions.

Prohibited uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall ALEQUI Equestrian AB, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless ALEQUI Equestrian AB and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sweden.

Changes to terms and conditions

You can review the most current version of the terms and conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact information

Questions about the Terms of Service should be sent to us at info@alequi.com.

PRIVACY POLICY

ALEQUI Equestrian AB Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.alequi.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you make a purchase from the site, we collect information such as your name, where you live, your email address and information about your credit card.

We only collect personal data that you personally give us when ordering a product.

We collect the following information:

– Name and address
– Phone number
– Invoicing information
– Email address
– Payment information
– IP-address

We will always consider the safe and secure processing of your personal data a top priority. Our goal is to diligently follow all the rules and regulations regarding the protection of your personal data. This policy outline is designed to help you in a variety of ways; such as clarifying which information we gather and how that information is used. You’re always welcome to contact us with any questions or concerns regarding the processing of your information.

In order to analyze and improve our services the following information is being treated:
-Purchase and user generated data
-Technical data about devices
-Information regarding your activity on our website

ALEQUI Equestrian AB (Swedish organisation number 559171-4869) is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

Who do we share this data with?

Delivery Service Providers
In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for example: to process the sending and delivery of your items. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other purpose.

Payment Service Providers
In order to manage payments via the site, we use various payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site.

Cookies
We use cookies to optimize our website and your experience visiting it.

Erasing your information from our database

You are always welcome to contact us via email at info@alequi.com if you would like to know more about how we manage your personal data or ask to have your stored data deleted.

COLLABORATIONS

We receive a lot of requests for different types of collaborations and sponsorships. We are thankful for all of these requests and take pride in the fact that so many riders want to work with us!

Sponsorships

Unfortunately, at this time we are unable to accept new sponsorship candidates. However, please keep track of this page to have a chance to become part of Team ALEQUI going forward.

Collaborations

If you are passionate about racing and have a social media account with at least 3000 followers or access to a stable and would like to collaborate with us please get in touch by filling out the form below.

BECOME A RETAILER

Are you a retailer and would like to sell our products?

Please contact us through the form below and we will get back to you as soon as possible.

FREQUENTLY ASKED QUESTIONS

SEND US AN EMAIL