Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the web shop?

We offer free shipping and delivery on all products within the EU. 

For orders outside the EU, please send an email to OR fill out the form on this page and we will get back to you with a quote. 

What is the delivery time?

From time of purchase your package will be available within 2-4 working days. 

We ship with DHL and the package is delivered to your nearest service point.

For smaller packages, we ship by regular mail and the products are sent directly to your mailbox.


Which payment methods are accepted?

We accept the following forms of payments:

  • Visa and Mastercard (credit and debit card)
  • American Express
  • Klarna (invoice or direct payment)

The payment methods varies between different countries, you will see your specific payment options when you are at at the checkout.



Is it safe to pay with a credit or debit card? Is my data protected?

At ALEQUI, we prioritise protecting your data to make sure sensitive information is secure. 

We use Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. This includes all payment details you enter on our website. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode and that your payment details are encrypted and safe when made via our website. 

Will I receive a confirmation when placing my order?

Yes, once your order is placed and you have checked out, you will receive a confirmation e-mail with details on your purchase confirming that your package is on its way. 

Do I receive an invoice for my order?

Yes, you will receive an invoice to your e-mail which you provide at the check out. 

Send us an email